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CUSTOMER SERVICE
Shipping
Our Shipping costs are automatically calculated via USPS. We send everything via USPS.
Please everything is sent out Priority Mail (2-3 days).
We charge you shipping and handling.
If you would like to speed up your order, please email us for Express Service (1-2 days).
You will receive a confirmation of your order once you have completed CHECKOUT.
Once order your order is sent out, and a tracking number is provided, we are not responsible for lost,
damaged or missing packages. You will have to contact the shipper, USPS about any missing items.
We can assist whatever information you need to get it resolved.
Order Info
Secure Checkout
Our Checkout is secure and fast. We accept MC, Visa, AMEX, Discover, PAYPAL, checks, & M.O.
You can be assured our checkout is secure, and we do not have any information
about your financial information like your credit card or banking account numbers.
We use a third party secure site that processes all our orders.
Order by Phone
(703) 409-1723
Our business hours are Monday - Friday (except holidays), 9:00 a.m. - 5:00 p.m. EST.
Please leave a message if we are not in.
Order by Email
Send your orders/inquiries to Sam&Bellie Please include your:
- contact information
- preferred shipping method
- payment option
- coupon codes, if any
- name of product(s)
- Send us a second email with your credit card information if you want to pay using your credit card. This is
for security reasons.
Please make sure you include your expiration date as well.
We will send you a confirmation email of the order.
Payment Options
Credit Card
All financial transactions are protected on our site through SSL (Secure Sockets Layer) this encrypts all your
information on the the website, so no one can translate your financial information.
This is for any credit & debit card transaction that you make on our site.
Check or Money Order
Check or Money Order should be made to Sam & Bellie, and please email before you send a check by snail mail.
Please allow a holding period (7-10 days) for personal checks and some money orders before we can send out your order.
Returns & Exchanges
As a valued customer, you can expect to receive outstanding customer service, personalized response to your questions
and inquiries and timely shipping. If there are any damaged goods, please let us know within 24 hours. You may
return for full refund.
Please make sure the item(s) are being returned in the original packaging, all tags attached and with no signs of use.
If you decide you do not want the product after you received it, you have 14 days to contact us. We will give you
store credit minus shipping, There is a 15% restocking fee for purchases over $50. PLEASE realize this before making a
purchase.
After 14 days, there are ABSOLUTELY NO refunds or credits. We are sorry for this inconvenience.
Please make sure to email us BEFORE you return your product so we can give you a shipping label and authorization code.
All unauthorized returns will not be accepted.
Note: When we receive your returned item, we will send you a confirmation e-mail to notify you of your store
credit for this item. Please allow 1 week to issue you a store credit.
If this item has been sent to you as a gift, you are only allowed store credit.
We are not responsible for any incurred return shipping costs.
Lastly, we understand our return policy is pretty strict, so we encourage you to purchase through our other retail
partners online or local stores located in your area. They have wonderful return policies. Check under
"Boutiques" for the list of our retailers.
If you have any comments or suggestions, please feel free to email us at Sam&Bellie We would love to hear from you!
Contact us
The fastest way to get your questions answered is by emailing info@samandbellie.com.
By Phone: (703) 409-1723
By Email:
Product and order info: sales@samanbellie.com
Comments or suggestions: info@samanbellie.com
Special Orders: CS@samanbellie.com
Shipping quotes to international destinations: CS@samanbellie.com
We at Sam & Bellie respect our customer’s privacy. Your account information is kept confidential.
We do not sell, distribute, or otherwise publish your personal information to any third party.
You will never receive SPAM from us or any third party SPAM.
We only use customer’s information only for completing and tracking an order.
